Input from the field is something Publications needs more of. For example, by getting specific feedback from Technical Support and Professional Services, who deal with customers on a daily basis, we’ve learned some things that we believe can improve our documentation. ![]() Just since October, when the new division was formed, Publications has met with people from all of these organizations and we are already talking about things that are going to really benefit you, our customers. One of the initial outcomes of creating this new division is a commitment on all of our parts to learn more about each other’s business-so that we can provide a more seamless customer experience and run our own organizations more efficiently. And you are the first outside of SAS to hear about it! All of us from these areas are extremely excited about the possibilities for our customers that this new division can bring. The division’s name is Customer Engagement and Support (CES) its leader is Fritz Lehman and it consists of four divisions: Publications, Education, Technical Support, and Professional Services. ![]() SAS recently created a new division devoted exclusively to customer support. This has not yet been publicly announced, but I’m too excited to keep it a secret.
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